If you or someone you know is experiencing a mental health crisis, here are some mental health resources available to you.

In case of emergency, dial 911.

Suicide & Crisis Lifeline: 9-8-8

Call or text: 9-8-8 (24/7 availability)
Web: 988lifeline.org

9-8-8 is a three-digit dialing code that connects callers in crisis to trained counselors that will listen, provide support, and connect them to additional resources if necessary.

Social Services: 2-1-1

Phone or text: 2-1-1 (24/7 availability)
Web: 211metrochicago.org

Chicago and suburban Cook County residents have access to a local 2-1-1 service—changing the landscape for how we meet the needs of our neighbors.

2-1-1 is a free service that connects you to essential health and social service support and information during times of non-emergency crisis and for everyday needs. 

Trilogy Mobile Response Team

Phone: 800-322-8400 (24/7 availability)
Web: www.trilogyinc.org

Trilogy is a nonprofit behavioral healthcare organization that supports people in mental health recovery to build meaningful and independent lives. They provide a mobile crisis intervention and response unit to address a growing need for mental health crisis support.  

Thresholds Mobile Crisis Response Team (MCRT)

Phone: 773-572-5464 (24/7 availability) 
Web: www.thresholds.org

MCRT is a new program in Chicago that provides access to emergency mental health intervention to people experiencing a mental health crisis in the following Chicago zip codes: 60613, 60640, and 60657. Thresholds clinicians response to the mental health crisis, acting as an alternative to hospitalization or police response.

C4's Mobile Crisis Intervention Program

Phone: 872-235-0600
Web: www.c4chicago.org

Community Counseling Centers of Chicago (C4) services follow the crisis continuum, emphasizing a least restrictive approach to mental health care with no police or EMS intervention.

C4's skilled Mobile Crisis Response Team is trained to de-escalate crises without involving law enforcement or emergency medical services. 

C4 offers swift connections to crisis stabilization programs and other services are facilitated to ensure timely support.  

Throughout the year, the 48th ward office hosts various events to help ensure the wellness of our neighbors. These include:

• Electronics and hazardous materials recycling

• Older adult resource fairs

• Shredding events

• Vaccine clinics

• and more!

To find out when and where these events are happening, subscribe to our newsletter and check the 48th Ward Events Calendar.

Senior Well Being Checks
If you know an older adult whose health, safety or general well being are in question, submit a request for Senior Well Being Check using 311 here.

Unhoused Neighbors
If you are concerned about an unhoused neighbor in our ward, you may submit a Service Request to our office with information about the situation. We will forward your concern to the Department of Family and Support Services (DFSS) Homeless Outreach & Prevention (HOP) team.

Alternatively, you may call 311 and ask for a “crisis referral.”

For aircraft noise complaints, call 311 or submit a Aircraft Noise Complaint via 311 here.

For issues with garbage truck noise, call 311 or file a 311 Garbage Truck Noise Complaint request here.

For equipment noise issues, like excessive noise coming from air conditioners, compressors, generators, or any other piece of industrial or commercial equipment between 8pm and 8am, call 311 or file a 311 Noise Complaint request here.

Helpline: 1-800-222-1222

Concerned about an exposure to a potentially harmful substance? Call the Illinois Poison Center (IPC) helpline. IPC has a staff of nurses and pharmacists who are specially trained in poisoning and toxicology and who can give you advice during a poisoning emergency. 

IPC’s helpline is free, confidential, and available 24/7. Poison specialists are compassionate and knowledgeable and offer services in English, Spanish and many other languages. 

Learn more at IPC’s website.

All police districts are divided into police beats. Find out what beat you are in here and learn about police beat meetings here.

CAPS Information

To get accurate and official information regarding incidents, help navigating the Chicago Police Department (CPD), and/or get involved with your local PD, contact your CAPS offices.

These offices are designed for the community to be able to inquire with CPD for a myriad of resources. CAPS offices are usually staffed from 5-8 by sworn officers that have different roles. See below to connect with them.

Beat Community Meetings

Beat community meetings are a key part of the CAPS strategy of partnerships and problem solving.

These meetings, held on all 279 police beats in the City, provide a regular opportunity for police officers, residents, and other community stakeholders to exchange information; identify and prioritize problems; and begin developing solutions to those problems.

To attend your local beat meeting:

1. Look up your District and Beat here.

2. Go to the Community Engagement Calendar and select your District in the pull-down menu in the upper right hand corner. The calendar will display Beat meetings in your District.

In July 2021, the Chicago City Council passed an ordinance creating a new model for police oversight, accountability, and public safety. The ordinance created two bodies: a citywide Community Commission for Public Safety and Accountability (CCPSA), with power to advance systemic reform, and District Councils, which are elected in each police district and work to improve policing and public safety in the district.

The Commission and District Councils are intended to bring police officers and Chicago residents together to plan, prioritize, and build mutual trust; strengthen the police accountability system; give Chicagoans a meaningful new role in oversight; and explore and advance alternative effective approaches to public safety.

Police District Councils

The 48th ward includes Police Districts 20 and 24. To determine which Police District you live in, go here.

Each District Council hosts monthly meetings that are open to the public. For information about attending meetings, see your Council's site:

• 20th District Council

• 24th District Council
  
  

Do not engage with a violent offender, do not take things into your hands, do not put others in harm's way.  

IN AN EMERGENCY, CALL 911

Examples of emergencies include: 

• There's a fire

• Someone is unconscious

• Someone suddenly seems very sick (ex: having a hard time speaking/breathing or turning blue)

• Someone is choking

• You witness an active break-in or armed robbery, assault, etc. 

• You witness or are in a serious car accident

When you call 911, be prepared to calmly provide information such as: 

• Your name

• Your location

• Type of assistance needed (law enforcement, fire department, ambulance)

• Details about the emergency your are experiencing or witnessing

• Physical descriptions of those involved

Call 911 and be prepared to give a statement once the police arrive. If you need to file a report (for example, if the incident was not documented), you can do it online, at your nearest Police District, or by calling 311. Click here to file a report online. Click here to find your nearest Police District station. 

Your local police station can also provide you with resources for victims of crime, depending on what incident occurred, where, etc. Reach out to your local police department for more information.

You can also reach out to your local community justice center run by the Cook County State's Attorney office, find out more by clicking here. 

You also check out CPD’s Community Policing page for more resources by clicking here.

The Illinois Attorney General's office also offers assistance. If you or someone you know has been impacted by a violent crime, please call ILAG’s toll-free Crime Victims Assistance Line for more information: 1-800-228-3368 (Voice) 1-877-398-1130 (TTY). You can also apply for compensation or learn more by clicking here.