Submit Non-Emergency Service Requests Through 311

311 is a valuable resource that allows you to request, track, and explore the City of Chicago's non-emergency services. Seeking a non-emergency service such as emergency tree trimming, pothole repair, street light replacement, rodent control etc? We encourage you to file a request through 311 with pictures and specific location details. Feel free to contact our office and share the tracking number with us so we can help you follow up! Here are some common requests we encourge you to file when necessary:

• Sewer Cleaning Inspection: Neighbors are responsible for clearing leaves and other debris from catch basins to avoid water collecting in the street. If you notice that a catch basin is too clogged for you to clear yourself, submit a cleaning request.

• Weed Removal: If you notice weeds sprouting up in the public way (streets or sidewalks) submity a request to have them removed

• Tree Emergency: If you encounter a tree emergency, such as a fallen or hanging tree limb that is blocking the public way or obstructing traffic, report it to 311 to have it cleared. Please note that DSS is currently responding to many of these requests which have come in since recent storms

• Graffiti Removal: The Department of Streets and Sanitation (DSS) provides free graffiti removal services using "blast" trucks for mineral surfaces and paint trucks for surfaces like metal or wood. They also strive to promptly remove any new graffiti if a cleaned building is tagged again. Chicago residents can report graffiti by submitting a "Graffiti Removal Request"

• Water on Street: If you notice water on the street after a heavy rainstorm, you can file a "Water on Street Complaint.” To ensure that the issue is resolved quickly, please provide the address of the location, the location of the water, and any additional helpful information, such as whether water is bubbling up in the street or if any construction has been done in the area.